Party Pals CT Policies

To ensure your child’s party is as magical as possible, here are a few guidelines to help us provide the best experience: 

Suitability of Performance Area

To provide the best experience for your guests and ensure the safety and comfort of our performers, we kindly ask that the following preparations are made:

• Indoor Venues: Please ensure there is sufficient space for the performer to move around freely and engage with your guests. A well-ventilated area is recommended, with doors or windows open when possible. In smaller spaces, we may need to adjust or modify some activities to suit the area.
• Outdoor Venues: The performance area should be flat, even, and free from obstructions, holes, or slopes. We also request shade or protection from direct sunlight, wind, rain, and other weather elements. If weather conditions become unsafe or could damage the costumes, we may need to end the performance. In case of inclement weather, please provide an alternative indoor location to ensure the event can continue smoothly.

Weather Policy

To ensure the best experience for your event, we do not perform outdoors during inclement weather, including extreme temperatures, rain, snow, hail, lightning, or heavy winds. In the event of such conditions, we kindly ask that you provide an alternative indoor location for the performance to continue smoothly. If rescheduling is needed and possible based on availability, we’ll gladly arrange a new time. If rescheduling is not possible, we will offer a credit, valid for up to one year, as outlined in our cancellation policy below.

Interaction Guidelines

For a seamless and enjoyable experience for everyone, we kindly ask for your cooperation in the following areas:

 Guest Interaction: We love when guests interact with our characters! However, to ensure the safety of everyone and protect the costume, we kindly ask that any rough behavior—such as pulling or hitting the performer or costume—be addressed immediately. If needed, we may briefly pause the performance to ensure a safe and enjoyable experience for all guests. 

Pets: We love pets, but for the safety of both your furry friends and our performers, we kindly ask that all pets remain indoors during the visit. Our performers have limited visibility and may not see small pets like cats or dogs walking beneath them, which could pose a safety risk.

 Food and Drinks: We know kids love their snacks, but to protect our mascots, we ask that food and drinks—especially things like cupcakes or juice—be kept away during the performance. These items can cause damage to the costumes, and they're tricky to clean. Thanks for helping us keep everything in tip-top shape! 

 Late Arrivals: We understand that things don’t always go as planned, but please note that we cannot extend the performance time for late arrivals. Doing so would impact our other bookings, and we want to ensure everyone’s event runs smoothly. We appreciate your understanding and cooperation! 

 Noise and Distractions: To ensure the birthday child and all guests get the most out of the experience, we kindly ask that loud activities, such as music, bouncy houses, or swimming pools, be minimized during the character visit. This will help keep everyone engaged and allow the birthday child, especially, to fully enjoy the entertainment you've invested in. 

 Cancellation, Rescheduling, and Change of Venue

• Rescheduling: We understand that plans can change, and we’ll do our best to accommodate rescheduling requests based on availability. However, please note that rescheduling is not guaranteed.
• Change of Venue: If your event venue changes, we’ll try to accommodate the new location. Keep in mind that changes in venue may affect our ability to stay on schedule due to travel time.
• Cancellations: If you need to cancel the event, we’ll first attempt to reschedule based on availability. If rescheduling isn’t possible, you can choose one of the following options:
  
  • Party Credit: Receive a full credit for future services, valid for one year.
  • Refund: A refund will be issued minus a $50 cancellation fee per scheduled date.

Payment Terms

• Payment Due Date: Full payment is due by the date specified on the invoice. We accept major credit cards and ACH/bank transfers. To avoid cancellation, please ensure payment is received by the due date.
• Late Payments: If there are any difficulties with payment, please let us know as soon as possible so we can make arrangements. Invoices that remain unpaid for 24 hours may result in cancellation.
• Gratuity: Gratuity is not included in the package price but is always appreciated. If you’d like to add gratuity, please let us know in advance.

 Liability and Damages

• Injury or Accidents: Party Pals CT is not responsible for any injuries, accidents, or damage to property that may occur during the event.
• Damage to Costumes and Equipment: Clients may be held financially responsible for any significant damage caused to Party Pals CT costumes or equipment during the event.

 Additional Terms

• Assistant Requirement: Some performances may require an assistant to ensure smooth operations and assist with activities or equipment.
• Event Photos: We may take photos during the event for training or marketing purposes. If you prefer not to have your event photographed, please let us know in advance.
• No Other Costumed Characters: To maintain the quality of the experience, we kindly ask that no other costumed characters from different companies be present at the event without prior approval from Party Pals CT.

Acknowledgment of Policies

By booking with Party Pals CT, you acknowledge that you have reviewed and agreed to our policies and terms of service. If you have any questions or need further clarification, we’re here to help. Please feel free to reach out to us by phone at (203) 666-0899 or via email at contactus@partypalsct.com.