Party Pals CT Policies
Party Pals CT Policies and Conditions
Thank you for choosing Party Pals CT for your event! To ensure that your event is a success, please look over our Party Pals policies below. By confirming your booking, you agree to the following terms and conditions.
For Indoor visits, please ensure that there is enough space for the entertainer to move around comfortably with the children and guests who will be in attendance at your event. We kindly request that you be mindful about ventilation and keep a door or window open during the time of our performance.
For Outdoor visits, we prefer to make an appearance on flat, even surfaces such as concrete, sidewalks, driveways, patios, or lawns with no holes. Obstructions, obstacles, narrow stairs, and hills can be very dangerous and challenging for our performers.
To ensure the safety and comfort of our performers and to provide the best possible entertainment experience, we kindly request that you prepare a room or area for our entertainer to change in, if needed.
Furthermore, it's essential to note that our performers require a cool, shaded area that is not directly exposed to sunlight, free of dirt, mud, sand, aggressive winds, and rain. While dry, grassy areas are acceptable, elements such as rain, snow, or hail can cause significant damage to our costumes, which are of the highest quality.
If the location is not suitable due to weather conditions, our performers reserve the right to leave the premises to prevent damage to the costume or any harm to themselves. We kindly request that you prepare an alternative location in case of inclement weather.
Please note that Party Pals CT mascots/characters will not make outdoor appearances during inclement weather, including extreme cold/hot, rain, snow, lightning, or hail. ALL appearances are weather permitting. We will be happy to reschedule our visit in case of inclement weather, based on availability. If we are unable to accommodate a new date for you, we will gladly issue you a "party credit" to be used up to ONE year.
Our Party Pals Characters will not be able to perform on wet surfaces or in close proximity to water activities such as water balloons or water guns. For the safety of our performers and the quality of our costumes, we also ask that guests with food or drinks in their hands refrain from approaching the characters.
To ensure the safety of our performers, we ask that all pets are kept indoors during our visit. Please note that the host assumes full responsibility and liability for any damage caused to the costumes during our visit.
Please note that our parties are packed with fun and follow a schedule. Guests who arrive late may join the party at whatever point, but we will be unable to stay longer than the time specified in your package.
To ensure a smooth and timely arrival for your event, we kindly request a 15-minute arrival window and start time. For example, if you select a start time of 1:00 PM, please note that our entertainer may arrive anytime between 1:00 PM and 1:15 PM. This allows for any unforeseen circumstances such as traffic or road closures, and ensures that our entertainer can provide the best possible experience for you and your guests. Thank you for your understanding and cooperation.
Payment Terms and Conditions
We recommend scheduling your party 3-6 weeks in advance of your desired party date to ensure availability. We will do our best to accommodate any date request, but the earlier you book, the better your chances of securing your preferred date and time.
Late Bookings: Parties scheduled within 2 days of the party may be subject to a late booking fee of $25.
Holiday Bookings: Parties scheduled on a holiday will be subject to a holiday fee of $25.
Please read this section carefully: Our company is based in Cheshire and currently serves New Haven County and surrounding areas. Some locations may require an additional travel fee. Please include the location of your party in your request form to calculate the appropriate rate. The travel fee will be calculated on your final payment.
Our service is on a first-come, first-served basis. We cannot hold dates until full payment has been made. Completing the payment will confirm and secure your booking and assume that you have read and agreed to all our Party Pals CT Policies.
Cancellation and Reschedule policy
We understand that unexpected circumstances can arise, and you may need to reschedule your character visit. You may request to reschedule up to 7 days before your scheduled booking. Rescheduling is based on availability and is not guaranteed. We are happy to work with you to find a mutually agreeable date, and the more notice in advance, the better chance we can reschedule to a preferred date. If we are unable to accommodate a new date for you, we'll issue you a "party credit" to be used within one year.
In the event of a cancellation without re-booking a future date, we will refund the invoiced amount minus a $50 cancellation fee.
Additional Terms & Conditions
Some Party Pal characters may require an assistant to help carry equipment and guide party activities. Additionally, our assistant can take pictures of the celebration for an extra fee, which is outlined in our party add-ons.
Photo Release: Our assistants may take photos at your party as a training or marketing tool. By signing this contract, you hereby grant Party Pals CT LLC the right to use photographs of you and/or your guests for promotional purposes, including but not limited to, [website/social media/printed materials]. If you do not wish to have your photograph taken or used, please inform us prior to the event.
We kindly ask that you ensure all guests behave appropriately during the performance. Please note that our performers reserve the right to leave the event if they encounter any form of inappropriate or hostile behavior. This includes, but is not limited to, verbal or physical abuse, pushing, hitting, pulling on the entertainer or their costume. We want to ensure a safe and enjoyable experience for everyone involved, and appreciate your cooperation in creating a positive environment.
Please make your best efforts to keep ambient noise levels low and distracting entertainment, such as bouncy houses and swimming pools, off-limits to children during the character visit.
No costume character entertainers from other companies are allowed at the event/party without prior consent from Party Pals CT.
For all packages, gratuity is not automatically added to the total payment. Our staff works hard to make your party celebration unforgettable, so gratuity is much appreciated. If you would like it included in your payment, please inform us in advance. If you forget on the day of the party and would like to pay afterward, please advise.
Liability: Party Pals CT, its owner, and employees assume no responsibility or liability for accidents or injuries to party guests or property damage.
Damage: We understand that accidents can happen, but the client may be held responsible for excessive damage sustained to costumes and Party Pals CT property.
Client Terms & Agreement: By booking a package with us, the client agrees to hold Party Pals CT, its agents, and employees harmless from any and all property damages and/or bodily injury damage caused by the client's guests or any other person attending the party.
Disclaimer
Please note that we do not intend to violate copyright laws, and therefore we make every effort to ensure our characters are distinct from nationally recognized, copyrighted characters by using custom-designed mascot costumes and original character names.
Party Pals CT has provided all policies and terms of service with the expectation that you have read and agreed to them prior to booking your party. If you have any questions or require clarification regarding our policies, please do not hesitate to contact us. You can call us at (203) 666-0899 or send us an email at contactus@partypalsct.com.